SykkelParts Inc.

SykkelParts Inc. sells items related to bicycles. The company is large, with around 1500 employees, and initially focused on a market in Scandinavian countries. The company has now expanded to the rest of Europe and the Americas. Although SykkelParts Inc. has an online presence, it still mainly relies on the call center.

The company recently experienced issues in several areas that they want addressed. These include customer complaints, lack of knowledge of company policy, drop in sales, lack of brand awareness, and overall falling in rating below industry leaders. The Instruction Innovators team has researched those areas and will focus on helping SykkelParts improve in the area of rude and unhelpful call center sales and support.

Our group of Instructional Designers, Instruction Innovators, was tasked with creating were tasked with creating a Face-to-Face training, Computer Based Training (CBT), and a non-training solution that would support SykkelParts in their success. Through the design process, the following documents were also created.

• Gap Analysis

• Project Charter

• Project Management Plan

• Design Doc, Facilitators Guide, and Quality Assurance Rubrics

• CBT Storyboard

Our team worked seamlessly to accomplish our tasks, worked cooperatively, and everyone provided and received feedback well. As the Project Manager, I am incredibly proud of my team and the products we created. 

The following documents were created with the project team.